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ZoomInfo Review: Is It Worth It in 2025? [In-Depth]
Wondering if ZoomInfo is the right sales platform for your team?
In this detailed ZoomInfo review, I’ll analyze the platform's features, usability, data quality, integrations, and even customer support to help you make an informed decision.
TL;DR
- Range of features: 8/10. The platform offers a comprehensive range of features for sales teams, most notably their Copilot AI assistant and visitor identification software. Despite that, the platform cannot get intent signals from website visitors and social media.
- User interface and usability: 8/10. ZoomInfo’s interface appeared a bit cluttered to me in the beginning but the platform is easy to use once you’ve got the hang of it. G2 reviewers also praise the tool’s ease of use.
- Data quality: 7/10. There are conflicting reviews about ZoomInfo’s data quality but one thing is certain – if you need data from outside of the US or you operate in a less popular industry, you’ll have difficulties with accuracy. ZoomInfo also takes too long to update the data, which has resulted in some data points being outdated with years.
- Integrations: 9/10. ZoomInfo has a Marketplace from where you can select from their comprehensive range of integrations with CRMs, email platforms, marketing automation tools, etc.
- Customer support: 10/10. There was very positive feedback from platform users on G2 about the platform’s customer support and how proactive it was.
- Pricing model: 5/10. ZoomInfo does not disclose its pricing model, there is no free plan, and based on 3rd party sources that cover the tool’s pricing, it’s safe to say that you need to spend at least $25,000/year on the software to get it up and running.
Average rating: 7.8/10.
ZoomInfo Overview
ZoomInfo is an all-in-one sales and marketing platform with one of the biggest B2B databases currently in the market.
The platform has several unique features that are most appreciated by sales teams, such as its massive B2B database of leads as well as visitor identification capabilities.
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Although ZoomInfo has gained recognition for its trademark B2B database, it also has a few very handy AI-powered features, which I’ll discuss in more detail later.
These AI tools, combined with its proprietary database, make it a powerful solution for Enterprise companies looking to scale up their B2B lead generation efforts.
💡 Since this review aims to analyze ZoomInfo in good detail, I’ll be giving my unbiased ratings on the platform’s features, user interface, data quality, integrations, and customer support.
Let’s dive deeper into the platform’s sales features: 👇
ZoomInfo’s Core Features
1. Large B2B database With A Focus On The US Market
ZoomInfo provides its customers with a huge static B2B database that holds data on:
- 260M+ individual profiles.
- 100M+ company profiles.
- 135M+ verified mobile phone numbers.
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➡️ Keep in mind, though, that the data accuracy rates may vary depending on the region.
The US has the best coverage, with most data points from US-based businesses being highly accurate.
That means other parts of the world might not be represented as well.
2. Copilot AI assistant
Copilot is ZoomInfo’s AI-driven solution that analyzes your CRM data and ZoomInfo’s rich database to:
- Detect opportunities and personalize emails.
- Suggest further actions (e.g., sending an email to the prospect, connecting on LinkedIn, etc.).
- Provide detailed profiles and deal summaries to help reps gain a complete understanding of each at a glance.
- Pick up and notify you about relevant changes in important profiles.
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As a result, your sales team will have the best possible sales assistant to help them increase productivity and efficiency.
3. Identify companies visiting your website
ZoomInfo also includes a website traffic tracking tool in its feature suite that helps you de-anonymize your website visitors.
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You can use ZoomInfo’s database to identify buying committees and individual profiles most likely to show interest in your solution.
4. Sales Orchestration (Workflows)
ZoomInfo’s sales workflow functionality automates sales and marketing activities using buying signals from your target market
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The platform allows you to act fast on key market signals and target market changes to capture new leads and accounts.
💡 You can identify target contacts and companies by cross-referencing signals against your ideal customer profile (ICP) using firmographics, technographics, and advanced company attributes.
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These workflows can integrate with your existing CRM, engagement, and automation platforms like Salesloft to scale your sales processes.
Rating: 8/10.
ZoomInfo offers a comprehensive range of features for sales teams, such as their large database and visitor identification software.
However, the solution can only identify companies visiting your website and not actual stakeholders.
The reason why I rated ZoomInfo's features for sales teams an 8 and not 9 is that the platform cannot get intent signals from website visitors and social media.
The platform does a good job at giving you ICP fit data, while I believe that businesses in 2025 should also care about intent.
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ZoomInfo’s User Interface: Is It Easy To Use?
At first glance, ZoomInfo’s user interface looks a bit cluttered, but once you get used to the platform, it becomes easier to navigate.
For example, in ZoomInfo’s advanced search for contacts, you can choose from different criteria, including industry, department, job title, contact accuracy score, and even founding round type.
You can then easily export the information to your CRM (e.g., HubSpot) or in Excel format.
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When it comes to the platform’s automations, you can create multi-touch workflows by integrating the platform with tools like Salesloft.
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Rating: 8/10.
Despite the platform feeling a bit cluttered, G2 reviews of the platform praise the tool’s interface, describing it as easy to use.
Connecting to your CRM also seems to be seamless.
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‘’Attractive interface and easy to use, highly recommended.’’ - G2 Review.
ZoomInfo’s Data Quality
ZoomInfo holds a total of 260M contacts of individual profile data, 135M+ verified phone numbers, and over 100M companies – but how accurate is that data?
I was able to find users on G2 have reported issues with data accuracy.
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‘’While ZoomInfo offers a powerful platform, it's important to note that data accuracy can sometimes be inconsistent.’’ - G2 Review.
This is because, in their database, ZoomInfo does not own the data – they’re scraping it from their own sources (which they do not reveal), which can be outdated.
According to a G2 review, ZoomInfo struggles to keep up with people’s career changes, with the platform recommending prospects who left their jobs years ago.
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I also found some customers who complained about the tool’s email verifier, especially for contact links with European contacts.
On the positive side, there are customers of ZoomInfo who have tried other platforms on the market and claim that the accuracy of information on the platform is second to none.
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‘’The accuracy of the information provided on contacts/ leads is second to none.’’ - G2 Review.
Rating: 7/10.
Despite ZoomInfo’s negative reviews regarding their data inaccuracies, there are still some customers (perhaps from the US in popular industries) who brag about their good data quality level.
As I mentioned above, the data quality of data providers depends on the region and industry.
My problem with ZoomInfo is that the platform’s visitor identification software reveals only companies and not individuals.
Good luck prospecting accounts like ‘’Microsoft’’ or ‘’TikTok’’ landing on your website.
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ZoomInfo’s Integrations
For its extensive range of integrations, ZoomInfo has a dedicated Marketplace where you can browse from their native or non-native integrations.
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ZoomInfo provides a solid integration ecosystem with 86 partners, featuring integrations with:
- CRM platforms, including Salesforce, HubSpot, and Marketo.
- Marketing automation tools, including Zapier and SpringDB.
- Email platforms, including Microsoft Exchange and SourceWhale.
- Sales engagement platforms, including Gong and Salesloft.
- Data and analytics platforms, including Snowflake and Databricks.
- Dialer solutions, including 8x8 and Cloudtalk.
- Relationship intelligence platforms like People AI.
You can create multi-step workflows with the platform’s orchestrator, including lead generation from 3rd party intent signals and then sending these signals to Salesloft’s Rhythm.
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Rating: 9/10.
ZoomInfo provides you with a comprehensive range of integrations with which you can set up sales automations.
Customers of the platform are also satisfied with how the tool’s integrations are saving them time on administration.
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‘’It also integrates seamlessly with our CRM, saving wasted time on administration.’’ - G2 Review.
ZoomInfo’s Customer Support
Even though ZoomInfo does not disclose what kind of customer support you can expect on its pricing page, I was able to get a good understanding of its customer support through G2 reviews.
One G2 review goes over the fact that they had 2 customer support reps who have been an amazing resource to their team on how to use ZoomInfo.
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‘’Our support reps, Jeff Connelly and Stephen Mott, have been amazing resources to my team in driving best practices with ZoomInfo.’’ - G2 Review.
Another G2 review mentioned that ZoomInfo’s customer support has been amazing to their team from day one and that they have gone out of their way to help by being proactive and responsive.
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‘’It was easy to get set up and customer support from day one is amazing. The ZoomInfo team definitely wants to make sure you get what you paid for and then some. They go out of their way to help. They are proactive and responsive!’’ - G2 Review.
Rating: 10/10.
Considering ZoomInfo’s good customer support that every review talks about, I’d have to give them a 10/10 for the excellent implementation and support that they provide to each user.
ZoomInfo’s Pricing Model: Does It Provide A Good Value For Money?
Unlike other competitors on the market, ZoomInfo doesn't reveal its pricing model.
The platform has three plans for Sales, Talent, and Marketing teams, all of which have custom pricing and lock you into 12-month contracts.
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These custom packages differ primarily in the app integrations and features they include, as each is geared toward distinct user types.
You’ll have to contact ZoomInfo’s team for a custom quote.
What I can tell you for sure is that the price will depend on several factors:
- Features and functionality.
- Number of licenses.
- Credit usage.
- The type of intelligence you need (more robust info such as technographic attributes and org charts will create additional costs).
- Add-ons you want included (e.g., Streaming Intent for revealing buying intent in real-time).
- The integrations you need.
According to Vendr, ZoomInfo's average contract value is around $31,052/year, but it can easily reach six figures for enterprises with more advanced needs.
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Rating: 5/10.
The reason why I decided to give ZoomInfo’s pricing a 5 is because:
- The pricing structure is not disclosed.
- There is no free plan, unlike some of its direct competitors.
- There are no monthly plans for the tool – you’ll be locked in a 12-month contract.
- There is no small-business-friendly pricing plan – according to a G2 review from a small business, they were quoted $25,000/year despite their minimal needs.
- The brand bases its pricing on licenses (user seats), making the platform quite expensive for Enterprises.
Customers of the platform are also not satisfied with the cost of the product, claiming that alternatives to ZoomInfo like Seamless AI have the same contact info for half the cost.
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How Does ZoomInfo Compare To Alternatives On The Market?
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💡 You can check out our in-depth comparison of Apollo vs. ZoomInfo, where we cover the 2 sales tech giants in more detail.
What Are Customers Saying About ZoomInfo?
Throughout this software review, I’ve been showing you some of the users’ opinions on ZoomInfo – but let’s dive a bit deeper.
TL;DR: ZoomInfo has been described as a powerful sales platform, but customers note that the platform is geared toward Enterprises, meaning that it might not shine the brightest when used by smaller companies to look up data on other small companies. Additionally, its contact data can be outdated, and its intent data leaves much to be desired.
What users love about ZoomInfo:
- You can narrow a search down to exactly who you want to talk to.
- The customer support is good and very helpful.
- Large database of leads that you can go after.
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‘’The only thing I can complain about is how often the data is updated. Sometimes I find prospects have left the company I am looking into multiple years ago.’’ - G2 Review
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‘’Not much I can point my finger on. The intent and WebSights features leave a bit to be desired with accuracy.’’ - G2 Review
Common complaints about ZoomInfo:
- Onboarding has not been smooth for some users.
- ZoomInfo is not good if your target audience is small businesses with under 50 employees.
- The data is not updated regularly, which means that some data points can be outdated with years (e.g., a job change).
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‘’So, if your target audience is under 50+ employees or a small business in general, then this isn't the platform for you, despite what the sales professional will tell you. Despite us making our ICP abundantly clear, it wasn't until AFTER we asked to cancel our subscription that we were told "This isn't really good for you."
What do they do? They offer us a bunch of ineffective add-ons that make the platform even less useful.
Sorry, ZoomInfo, but you're lacking in either ethics or transparency at the sales level, and for you to ask small (or any) businesses to invest $25k into a platform that's not meant for them is unsatisfactory and should be criminal…’’ - G2 Review
Verdict: Is ZoomInfo Really Worth It?
So far, I've rated ZoomInfo:
- Range of features: 8/10.
- User interface and usability: 8/10.
- Data quality: 7/10.
- Integrations: 9/10.
- Customer support: 10/10.
- Pricing model: 5/10.
Which gives me an average rating of 7.8/10 for ZoomInfo.
To summarize:
ZoomInfo is the ideal choice if you:
✅ Are looking for good B2B data coverage, especially regarding US-based phone numbers.
✅ Need a wide range of features for handling various sales operations.
✅ Want a platform with a user-friendly interface.
ZoomInfo isn’t the best option if you:
❌ Are looking for a more budget option, as ZoomInfo is rather expensive in comparison to alternatives on the market.
❌ Need more website visitor identification functionality.
❌ Need more first-party intent data to identify and reach out to warm prospects.
Looking For A ZoomInfo Alternative?
ZoomInfo is known and primarily used for B2B data and cold engagement.
Filtering leads and accounts for “customer fit” (industry, size, revenue, technology, job title, seniority level, etc.) is something most GTM platforms have or can provide at this point in 2025.
I believe that the actual golden opportunities lie in intent data—the ability of your systems to tell you when people are interested in your company and why.
Warmly (that’s us) looks for people who are most likely to take a sales meeting with you TODAY.
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Warmly is a signal-based revenue orchestration platform that turns your website into a well-oiled conversion machine by:
- Identifying website visitors and detecting their buyer intent.
- Automating essential sales workflows.
- Enabling reps to engage leads while their interest is at its peak.
It’s the best option for companies looking to combine Intent and Action data to drive sales.
Let’s take a look at some of Warmly’s key features: ⤵️
Warmly Features
1. Reveals website intent
Similarly to ZoomInfo, Warmly identifies your website visitors.
However, unlike ZoomInfo, Warmly can identify both companies and the individual profiles that surf your website.
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As a result, your reps can focus their efforts on the right stakeholders from the get-go.
With Warmly, you’ll get another ace up your sleeve.
Once it identifies website visitors, the platform proceeds to enrich each visitor with:
- B2B data (email address, company name, phone number, industry, size, technographic, etc.).
- First-party intent data (details of your visitors’ website sessions, such as visited pages, recurring visits, etc.).
- Third-party intent data (insights into visitors’ entire digital buyer’s journey, including visits to competitors’ websites, job change intent, etc.).
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This combination of first- and third-party intent data enables you to identify the leads that are most likely to buy right now, as Warmly picks up the buying signals they’ve left throughout the web—on your website and beyond.
Your sales reps will be able to recognize who your hottest leads are right now and design tailored strategies for reaching out to them.
Check out our product walkthrough to learn more about Warmly’s features in use:
2. Build targeted lead lists with Coldly
Warmly recently included a static B2B database, Coldly, to help users build highly targeted lead lists more efficiently.
Coldly holds data on 200M+ accounts and contacts worldwide, in addition to having more than 25 built-in B2B data filters and the option for creating customized filters to fit specific business needs and industries.
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Moreover, since the data is refreshed daily, you can have peace of mind that all your essential B2B data is accurate, relevant, and up-to-date.
You can do anything from building contact lists to automatically enriching your CRM contacts without breaking a sweat.
3. Streamlines sales engagement processes
Warmly’s automation features are by far one of the things most users love about the platform.
Warmly uses intent signals it picks up to build complex workflows on top of them, enabling you to reach out to all the right leads at the best possible time.
It provides several automation features, including:
Orchestrator, which lets you automate email and LinkedIn outreach. The Orchestrator is highly configurable, meaning you can set up all the important parameters as you see fit, including:
- The action that triggers the workflow (lead matching your ICP lands on your website or a website visitor comes back to your pricing page).
- Filters that define which companies and individuals should be included in the workflow (these include everything from company size and industry to job position and seniority, etc.).
- The course that the workflow should take (send a contextual email, a personalized LinkedIn DM, or a LinkedIn connection request).
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AI Chat, which is an AI-driven chatbot that can be trained to:
- Qualify leads.
- Answer their questions.
- Book meetings.
- Offer relevant collaterals.
- Engage leads.
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Lead routing, which lets you set up real-time Slack notifications that will alert the adequate sales rep whenever a lead matching certain criteria lands on your website or takes a high-intent action.
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The combination of these automation features ensures that:
- Every high-value lead will be engaged.
- Your sales reps will have more time to focus on things that matter than most rather than act as surveillance guards on your website 24/7.
4. Live video calls
Engaging your leads while they’re still hot can make the difference between a successfully closed deal and an opportunity that is forever lost.
With Warmly, you won’t have to worry about that, as its Live Video Chat feature lets you engage leads while they’re still visiting your website.
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In the “Warm Calls” section of Warmly’s dashboard, your sales team can see who’s visiting your website right now and monitor their session in real-time.
Once you detect a high-intent lead based on Warmly’s insights or a visitor matching your ICP, you can engage them in a video chat immediately.
Alternatively, you can rely on automated lead routing to notify reps whenever a high-value lead ends on your website.
This allows you to monitor their website interactions and hop on a call when they assess the time is right.
Warmly’s Pricing
Unlike ZoomInfo, Warmly offers a free plan to get started with the platform and a monthly paid plan that is good for small businesses.
Warmly’s free plan lets you:
- Identify up to 500 people and companies visiting your website per month.
- Pinpoint leads that fit your ICP.
- Set up automated lead routing via Slack notifications.
If you need more, there are four paid plans to choose from:
- Micro: Starts at $333/month when billed annually and adds unlimited seats, 5,000 monthly visitors revealed, first-party intent signals, alerts, and access to Warmly’s extensive database of B2B contact data.
- Starter: Starts at $12,000/year, everything in Micro, plus 10,000 monthly visitors, third-party signals, AI Chat, and CRM syncs.
- Business: Starts at $19,000/year for up to 10,000 visitors or $28,000/year for up to 75,000 visitors, everything in Starter, plus second-party signals, sales orchestration, and lead routing.
- Enterprise: Starts at $30,000/year, lets you identify a custom number of visitors, includes everything in Business, plus custom signals and warm calling.
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How Does Warmly Compare to ZoomInfo?
ZoomInfo is an excellent option if you want static (aka “Fit”) data and are comfortable with rigid and expensive contracts.
Warmly, on the other hand, shines in finding and engaging prospects who are looking to buy and are likely to respond to your outreach.
Warmly’s Coldly is not as massive as ZoomInfo’s, but capturing intent signals across all web activity and surfacing the warmest leads are much more likely to turn into revenue, which is what you care about.
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Our platform might not have a native meeting scheduler or a Marketo integration, but we offer:
- Website de-anonymization signals at the contact level.
- Automated email retargeting.
- Automated LinkedIn DMs retargeting.
- Live session replays.
- Chat video messaging so you can contact your leads as they are browsing through your pages (e.g., pricing page).
➡️ ZoomInfo might have more features than Warmly but customers often pay for features they never use in ZoomInfo, while Warmly connects to existing GTM tools.
Find Out Who Your Warmest Leads Are With Warmly
While ZoomInfo provides a solid range of features for sales teams, especially those intent on finding a good B2B prospecting platform, some users have still found issues with the tool’s data reliability and pricing model that is a bit too expensive.
The platform’s capabilities of detecting buyer intent on your website are significantly limited compared to Warmly's.
This limitation also affects ZoomInfo’s automated workflows, which cannot be fine-tuned to engage only the warmest leads—which every organization is most interested in.
With Warmly, all that changes.
The revenue orchestration platform enables you to identify website visitors, detect the hottest leads among them, and engage them via automated outreach sequences perfectly tailored to each lead.
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Want to know for sure if Warmly is a good match for your sales team?
Try Warmly for free and start building a steady, warm pipeline in minutes.
Or, book a demo with our team for a personalized tour of all of Warmly’s capabilities.
Read More
- Warmly vs. ZoomInfo: A direct comparison of Warmly and ZoomInfo.
- ZoomInfo vs. 6sense: Find out what are the strengths and weaknesses of ZoomInfo and 6sense in this comparison guide.
- ZoomInfo vs. LeadIQ: Learn more about ZoomInfo and LeadIQ and see our direct comparison and analysis of the 2 sales tools.
- Best B2B Data Providers: Find the optimal B2B data platform for your use case.
- Best Lead Intelligence Software: Find the best platform for gaining critical insight into your leads.
- Best GTM Tools: Optimize your GTM strategy with some of the best GTM software on the market today.
Best Sales Intelligence Tools: Look beyond popular options like Apollo and ZoomInfo to find the optimal solution for your use case.