The Best 9 ServiceBell Alternatives & Competitors in 2024

Need to find the best ServiceBell alternative for your GTM team?

This guide reviews the top 9 ServiceBell alternatives and competitors, analyzing each platform to the tiniest details—from key features to pricing structures.

We took several steps to get you the info you need, like:

Testing most of the software ourselves.
Interviewing real users for a more detailed view of their UX and UI.
Sifting through dozens of G2 user reviews to get a more complete idea of the overall customer experience.

Before we begin, let’s answer one key question.

Why Do You Need a ServiceBell Alternative?

ServiceBell is an “allbound” platform that provides options for both outbound and inbound sales and marketing.

As such, it has a few nifty features worth mentioning, such as:

AI-powered parallel dialing features that let you dial up to 9 contacts simultaneously, with the AI distinguishing between actual humans and voicemail, allowing sales reps to focus on people.
It detects first-party intent and surfaces high-value accounts that show the most interest in your product or services.

However, several downsides to ServiceBell compel many users to look for an alternative solution.

1. Limited integrations

ServiceBell is a relatively new platform, which is one reason it doesn’t integrate with many sales and CRM platforms.

It only integrates with the most popular CRMs, such as Salesforce and HubSpot, stranding users of other CRMs.

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2. Prone to lagging and has a learning curve

One of ServiceBell’s upsides is its wide range of features for handling both inbound and outbound channels and engagement.

The downside is that having so many features packed into one product can make it:

Difficult to master.

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Prone to glitches and lags.

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3. Expensive

At first glance, ServiceBell’s plans don’t look that expensive, as there are lots of sales platforms with similar or even higher prices.

However, once you take a second look, you’ll notice a few things:

It has separate plans for intent, outbound, and inbound sales, meaning your total subscription fee may be much higher than expected.
If you want combined access to all its features, you’ll have to buy Allbound, its bundled plan.
The disclosed prices are just starting prices, meaning they can go up.
All plans are fairly limited in the number of monthly reveals (e.g., the first tier lets you reveal up to 5,000 visitors while the highest one reveals 25,000 visitors.

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And now, without further ado, we present our list of the 9 best ServiceBell competitors in 2024.

What Are the Best ServiceBell Alternatives and Competitors in 2024?

1. Warmly - Reveals the hottest leads on your website and helps convert them.

2. Zoominfo - All-in-one platform for sales and marketing.

3. Apollo - Sales intelligence and engagement tool.

4. Drift - AI-powered chatbot.

5. Demandbase - Account-based marketing and sales software.

6. FlashIntel - GTM platform for revenue teams that leverages cold calling and sales automation.

7. Intercom - AI-driven customer support chatbot platform.

8. Chili Piper - Demand conversion platform with advanced lead routing capabilities.

9. CallRail - Call tracking and analytics that help improve your reps’ outbound performance.

1. Warmly

We’ll start with Warmly, which is our solution.

It’s understandable that you may have some doubts about our impartiality, but we made sure we reviewed Warmly with no bias whatsoever, just like any other platform on the list.

We know its strengths and limitations best, which is why we’re confident that many users will find it to be the best ServiceBell alternative.

If you don’t want to take just our word for it, you can always sign up for Warmly’s free plan and try it out for size firsthand.

Now that we cleared that up, let’s get to reviewing Warmly!

Warmly is a revenue orchestration platform built to help users detect high-intent leads that land on their website and engage them while they’re still hot.

Several features enable Warmly to achieve this.

Feature #1: Website intent

Unlike most website visitor identification platforms, Warmly identifies individual as well as company visitors, allowing you to pinpoint the exact person on your website right now.

However, even when Warmly identifies only company accounts, you’ll still be able to easily discern who the vital stakeholders are since Warmly enriches each revealed visitor with essential B2B data, including:

Firmographic data (company location, job titles, buying committees, email addresses, phone numbers, etc.).
Technographic data (a business’s tech stack).
CRM data ( account owners, ongoing and closed deals, previous interactions with your reps, etc.).
SEP data (e.g., interactions with specific outreach campaigns).
And much more.

But Warmly doesn’t stop at the basics, as it also provides detailed intent data on every identified lead:

First-party intent data, such as pages visited, time spent on each, filled out forms, etc., because visiting and staying on high-value pages, like pricing, usually indicates that you’re dealing with a red-hot lead.
Third-party intent data that tracks a trail of digital breadcrumbs your visitors left on the web - such as recently researched topics, engagement with certain social posts or ads, visits to competitors’ websites, etc. - which sends a strong signal they’re ready to convert.

Tapping into both first- and third-party intent data provides a much more complete picture of your hottest leads right now, allowing your sales reps to engage them immediately.

Moreover, having detailed intelligence on each lead, including buyer intent data and other information warmly pulled on them, enables reps to create highly personalized sales strategies bound to increase conversion rates.

Learn how to identify website visitors with Warmly here.

Feature #2: Automated outbound sequences

Losing quality leads just because you don’t have enough SDRs to reach out at the right time is a reality many businesses face.

This is why Warmly lets you automate your outbound sales while ensuring that a human can step in whenever necessary.

With Warmly’s Orchestrator, you can automatically add leads who match certain criteria to one of two outbound sequences:

Sending them an email.
Connecting with them on LinkedIn.

You can build all kinds of Orchestrator flows in just several steps:

Decide which action will trigger the workflow (e.g., a company lands on your website, an important account changes jobs, researches solutions similar to yours, etc.).
Specify which companies to target (e.g., those that match your ICP, show high-intent behavior, etc.) and which you want filtered out (e.g., existing customers).

Specify the personas you want to contact from each company (e.g., marketing executives, content managers, etc.) and how many individuals from each account should be targeted.
Choose the sequence you want (send email, connect on LinkedIn, add to CRM - or all three).
End the workflow and click “Publish”.

You can also set up Slack alerts that will notify the SDR of your choice when a lead comes to your website through one of these outbound campaigns, ensuring they’ll be handled by the most adequate rep.

Feature #3: Live inbound chat

Warmly lets you monitor how leads interact with your website in real-time, enabling you to engage them via text or video chat when they exhibit high-intent behavior.

The “Warm Calls” section of Warmly’s dashboard shows who’s visiting your website right now and provides in-depth data on each identified visitor.

When reps recognize an account that fits your ICP or detect an account that’s visiting high-intent pages, they can:

Send a contextual chat message, emphasizing they’re talking to a real human.
Initiate a video call then and there.

Check out our Warm Calls best practices to ensure high response rates.

However, your SDRs won’t always be there at the right time to chat up high-value leads.

To avoid missing out on good opportunities, you can also leverage Warmly’s AI Chat, instructing it to engage:

All website visitors.
Only some segments (e.g., those that match your ICP, show high intent, etc.).

The chatbot will tailor its messaging to each identified visitor, providing them with a personalized experience.

Just like with the outbound feature, you can keep a human in the loop by setting up Slack alerts to notify SDRs when:

A target account lands on your website.
When a lead asks to speak with a real human or makes a high-intent query in the chatbot.

Pricing

Warmly has a generous free forever plan that lets you reveal up to 500 people and companies visiting your website. This plan is perfect for getting a taste of one of the platform’s basic features.

If you expect higher traffic volumes and need more advanced capabilities, there are three paid plans to choose from:

Startup: $700/mo, includes 3 users, up to 10,000 monthly visitors.
Business: From $1,440 to $1,740 per month, depending on the number of visitors you expect to have. It includes 10 seats.
Enterprise: Custom plan. Created for users with an estimated traffic of 100,000+ visitors per month who need more customization. Includes 20 seats, advanced AI personalization, custom integrations, etc.

Note: All paid plans provide access to all of Warmly’s features and include seamless integrations with sales intelligence tools such as Clearbit, Bombora, and 6Sense, allowing you to get a bundle of products at the price of one.

Integrations

In addition to these data solutions, Warmly also integrates with OpenAI and most modern SEP and CRM platforms, meaning it will easily fit into any business’s existing tool stack.

How does Warmly compare to ServiceBell?

Both ServiceBell and Warmly identify website visitors and enrich them with intent data.

However, Warmly is focused on maximizing your website’s lead generation and conversion potential, with all its features optimized for achieving these goals.

ServiceBell's features are a bit all over the place. It tries to cover both live dials and website video chats equally well but does not really succeed.

As a result, its platform often lags due to too much going on at once.

The biggest difference, however, is ROI.

With ServiceBell, the number of monthly reveals you get is far too small for the cost. In contrast, Warmly includes all features and integrations in all its pricing plans and provides significantly more monthly credits.

The conclusion?

If you rely on cold calling, then ServiceBell is a superior choice.

If you want to build data-powered workflows that convert more pipeline, try Warmly.

Pros & Cons

✅ Identifies individuals and companies visiting your website.

✅ Enriches leads with intent data and essential B2B data.

✅ Outbound sales on autopilot.

✅ Live video and text chat.

✅ All paid plans include all features + deep integrations with several data providers.

❌ Annual pricing only.

2. Zoominfo

Best for: Managing your sales funnel from top to bottom.

Similar to: Apollo

Zoominfo takes a holistic approach to sales management, providing a wide range of powerful features built to help talent, marketing, and sales teams handle critical business operations.

Its biggest strength by far is its massive B2B database, making Zoominfo a favorable alternative to ServiceBell for users interested in sales intelligence coupled with a variety of other functionalities.

Features

Large B2B database with over 260M professional and 100M company profiles and 135M verified phone numbers.
Chorus conversational intelligence for analyzing all customer conversations, such as calls, emails, meetings, etc.
Automated sales and marketing workflows for putting multichannel outreach on autopilot.