74% of people find themselves researching a person while speaking to them in a Zoom meeting, and Gainsight employees were often in the same boat.* Through the implementation of bios within the Nametag, individuals were able to discover commonalities with just a quick glance. The need for this frantic Linkedin sleuthing diminished. With their attention no longer divided, conversations became the main focus, resulting in higher retention of what was discussed. Instead of the back and forth introductions and “how’s the weather” chatter, employees reported not only getting to know one another more deeply but also initiating the meetings’ agenda sooner so folks could finish the meeting on time.
Showing up to video calls as a unified front is key to establishing yourself and team as qualified, knowledgeable professionals. Warmly removes background distractions and allows Admins in the organization to sync all backgrounds with a simple click, which is especially useful in large pitch meetings or onboarding sessions. Gainsight used the Admin Portal to regulate the backgrounds and Nametag elements to fit their brand standards.
Like many other companies, Gainsight's team spent several hours per week searching for information about who they're meeting with. Speaking with different people on a daily basis can make remembering the details of a particular customer difficult, especially when they've scheduled the initial or follow up call weeks ago. The team frequently had to refresh their memory by Googling or reviewing previous communications while balancing a packed schedule.
After enabling Calendar Signatures, Gainsight employees were able to easily access names, name pronunciations, job titles and location details all within the event invite as they leap into video calls. They were able to gather instant insights on their customers within their own calendar, reducing pre-meeting preparation time by 90% and reallocating the saved time to backlogged initiatives.