Trouble downloading our Zoom App?

Do you have the latest version of Zoom?

You should have version 5.6.7 or later. Go to

Did you request your Admin's permission to install #Warmly People Insights?

If you're on a business account, you'll need to request permission from your Zoom Admin. Go here for more details.

Want to send your admin an email to speed up approval?

Here's a template you can copy & paste to send to your account admin:


I’m hoping to use #Warmly’s Zoom Application to reduce my pre-meeting prep time by up to 90% and connect better with people in my meetings. It looks like I need IT approval to use the application. I am currently receiving the following message: Your pre-approve request is sent to your account admin successfully. Can you take the appropriate actions to grant me access?

If you have any further questions, please see the email below from the Warmly team or email them directly at [email protected].



One of your users has requested access to Warmly’s Zoom Application. As they will need your approval to use it, we wanted to provide you with some background information on how we handle the data and security of our users.

First, a little bit about us. Warmly is a tool that provides instant insights on the people you meet on Zoom.  Users gain access to publicly available information on their upcoming meeting attendees consolidated intuitively on Warmly.

Warmly has established its security program based on industry best practices and has policies that define the actions required to secure Warmly, both technical and non-technical. We have an established governance model that includes operations, engineering, and senior leadership in order to address security threats and effectively communicate security within our organization and to our clients. We don’t sell or share any of our user’s information with third parties.

Warmly’s full set of security standards can be found here. Practices and policies we have in place include:

  • Access Control
  • Access Monitoring
  • Backups Enabled
  • Data Access
  • Data Erasure
  • Encryption-at-rest
  • Encryption-in-transit
  • Incident response
  • Logging
  • Mandatory employee training
  • Password Security
  • Secure Coding practices

We are also CCPA and GDPR compliant and working towards becoming SOC2 compliant.

Our complete privacy policy can be found here and our complete terms of service can be found here.

If you have any questions regarding our data security practices and policies, please send us an email and we’ll be happy to answer any further questions.



Facing another issue?

You can always email us at [email protected] or go to our help center here. Here's what you should see if you've successfully downloaded our Zoom App. Or you can click the purple chat box in the corner.

Want to use Warmly outside of Zoom?